Every customer question, answered. On every counter you have.
Web Chat, Web Voice and Info Kiosk are live. Phone Agent is coming in Q4 2026. One shared knowledge base behind all of it.
Voice is where customer service is heading, and ours is already live on a customer’s e-commerce site.
Four steps. Most of the work is ours.
Send us what you already have.
- Your catalogue in any form: an export, a spreadsheet, a store feed
- Your policies, your FAQ, your site
- Nothing to build first, nothing to clean up
Web Chat
Most visitors do not know what a product or service is called. They describe a problem and hope.
A bubble on your site that answers in their words, reads live stock and price, recommends the right product, and adds it to the cart inside the conversation.
Web Voice
Some customers would rather say it than type it, especially on a phone.
The same agent, hands-free. Hold to talk, and it answers out loud while the product card appears on screen.
Info Kiosk
On the shop floor there is nobody free to ask, and the shelf cannot explain itself.
Live and ready for the aisle: a screen that greets, recommends, and points to the right shelf, by touch or by voice.
Phone Agent
The phone still rings, and the same questions still tie up a person.
Coming Q4 2026: the same agent on the phone line, so routine calls are handled automatically and the rest reach a person with the conversation history.
It plays your promotions on loop while it waits. The moment someone touches it or speaks, it drops the promo and becomes the agent. One video looping, or a sequence of up to ten. YouTube links or your own files. A configurable idle timer brings it back up, and any touch dismisses it, so nobody is ambushed into a conversation.
Head office changes the campaign from a laptop. Every screen in every branch picks it up on the next load. No store visit, no redeploy.
Understands the problem
It asks what surface, what material, what went wrong, then recommends.
Live stock and price
Read from your store as it answers, so it does not offer a sold-out size or a stale price.
Fills the cart
Add by voice or text, change your mind, adjust the quantity, all in the chat.
Tracks the order
Ask where it is and get live courier tracking in the conversation.
Books appointments
Offers real slots and confirms, without a form.
Answers in their language
It detects the customer’s language and answers in the same one.
Support and selling happen together, in the same conversation. Once the AI agent understands what the customer wants, it can suggest a complementary product naturally, inside the conversation.
More purchases
Turns more conversations into sales.
Higher average order value (AOV)
Suggests complementary products naturally and prioritises the ones you choose.
Fewer support requests, 24/7
Answers repetitive questions and order-tracking requests automatically.
It is not a support tool that happens to mention products. It is a salesperson that happens to answer questions.
The agent is configured for your business — its name, face, voice, tone, answers and limits — and you manage all of it from the Advaicon Cockpit.
You manage all of it from the Cockpit, immediately, without waiting for us.
WooCommerce
WordPress
Cal.com
AfterSalesProIt also connects to your CRM, ERP and e-commerce platform. We scope each integration after a technical review, and most standard integrations are ready within a few days.
Your data stays isolated
Conversations and catalogue are separated per business. Each business's data stays isolated from every other business's data.
We do not use your conversations to train models
Conversations are used only to run your own deployment.
It says only what you have approved
It answers from your approved knowledge base and says when it does not know, rather than guessing.
Every conversation stays under your control
Visible in the Cockpit and retained for the period agreed with your business.
It connects the customer to a person
When needed, on the rules you set.
GDPR
Designed around EU data protection principles.
Before you ask.
Usually a few weeks. Timelines depend on catalogue size, content quality and integrations, and catalogue preparation normally takes longer than the technical integration.
Your product catalogue in whatever form it already exists, an export, a spreadsheet or a store feed, plus your policies and FAQ. You do not need to build anything new or clean it up first.
No. It is a small embed on the site you already run. Nothing is rebuilt and nothing is migrated.
WooCommerce today, for products, live stock and price, and the cart. We scope each additional platform after a technical review, and most standard integrations are ready within a few days.
It answers in the customer's language. Greek and English are running in production today, and it detects the language automatically and can switch mid-conversation.
Your team, from the Cockpit, and it takes effect immediately. Its knowledge, its tone, which products it recommends or hides, and which features are switched on. No request to us needed.
It says so rather than guessing, and it flags the gap so a person can pick it up and the knowledge base gets fixed. It answers from the knowledge you have approved.
Talk to our team and we will show you how our AI agent works for your business.