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Car care and parts, retail and e-commerce, hotels and hospitality. Different products, same problem: more questions than the team can answer.

They describe the problem, not the product.

A customer does not arrive knowing the product name. They arrive with a scratch on the bonnet, faded trim, paint gone dull. The AI agent asks what they want to fix, identifies the right product, checks availability, and recommends whatever else is needed alongside it.

The same holds across car care and parts retail, dealerships where the phone never stops, and service reception where repetitive questions consume the team's time.

See it live on a real e-shop
  • there's a scratch on my bonnet
  • which one do I use on matte paint?
  • do I need a pad for this?

The questions that arrive every day, in the customers' own words.

of Europe's B2C independent automotive aftermarket is already online, projected to approach 70% by 2030
~32%

BCG and Messe Frankfurt, Shifting Gears, 2025

The same AI agent, on the website and in the store.

Online it guides the customer to the right product and adds it to the cart. In store it runs on an Info Kiosk, so even when no member of staff is free the customer still gets an answer and a product recommendation.

One knowledge base sits behind both channels, so every update applies online and in store at the same time.

online shoppers across 24 markets want retailers to offer AI-powered shopping features
7 in 10

Which is why the same AI agent also runs on a screen in the store, not only on the website.

DHL E-Commerce Trends Report 2025

Reception cannot be everywhere. The AI agent can.

Guests ask the same things all day: check-out time, where to park, the Wi-Fi code, where to eat. The AI agent answers on the phone, on the website and on a screen in the lobby, in the customer's language.

It also recommends the extra services the hotel already offers: the partner taxi, a boat trip, a spa appointment, a restaurant table or a late checkout. It can offer them at any hour and complete the booking.

of European hotel overnight stays are booked through electronic distribution channels
45%

HOTREC, European Hotel Distribution Study 2024

One agent, everywhere

Agentic. It does not stop at the conversation. It takes the next step.

  • Works out which problem the customer is trying to solve, then recommends the right option.

  • By voice, not just text, when the customer would rather talk than type.

  • Can check live stock and price from your own system.

  • Suggests the right complementary product, without pressure and only when it genuinely serves the customer's need.

  • Can add products to the cart and move the purchase forward, by voice or text.

  • Keeps the customer updated after the sale.

  • Can book appointments, tables and real available times inside the conversation when connected to your calendar.

  • Around the clock, in the customer's language.

Questions

One common question.

If your customers ask a lot of questions and a good share of them carry buying intent, it probably fits. Talk to our team and we will tell you honestly if it does not.

Let’s talk

Talk to our team and we will show you our AI agent working with your own products and services.

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